QUESTIONS & ANSWERS
HOW DO I ACCEPT THE RÈGNE FILS SALES CONDITIONS?
When you are shopping at regnefils.com you are automatically accepting our sales conditions. this is why we advise you to read through all of the below mentioned terms and conditions before you start to shop on regnefils.com.
HOW TO PLACE A PHONE ORDER?
Our advisors will be happy to assist you with placing a phone order. Please contact our client services from monday to saturday, 9am to 7pm on the +41223101212
CAN I PICK-UP MY ORDER?
If you want to pick up your merchandise, you are welcome at our address: RÈGNE FILS, arcade r.d.c. gauche, rue Verdaine 8, 1204 Geneva / Switzerland. please contact us beforehand or remember to indicate your delivery preference when filling out the page with your personal information.
HOW ARE THE COLORS IN REAL?
We cannot guarantee that colors on the website will be true to life. this depends partly on the color settings of your computer and monitor. please be sure that all our colours are beautifully choosen.
HOW MY IS RÈGNE FILS ORDER COVERED?
In case of a complaint or a missing delivery please contact us on email@example.com. RÈGNE FILS does not cover shipping fees in case of a complaint. as a customer you can complain about defects and deficiencies that arise within 1 month of the purchase. however, if the defects, deficiencies, or wear and tear are due to negligent use, a lack of maintenance, or simply because of normal wear and tear your right to complain is renounced.
WHAT CAN I DO IF THE ITEM I WANT TO PURCHASE IS SOLD OUT?
In case an item is sold out you may contact us at: firstname.lastname@example.org, we will inform you if we can order the item especially for you in the limit of availability or if not possible, inform you when the item is in stock again.
DO I HAVE TO PAY CUSTOMS AND SALES TAX /VAT?
According to customs policies regarding sales, if your order is placed from Switzerland you will have to pay the swiss sales tax/VAT but no customs fee. If your order is placed outside Switzerland, you will not have to pay the swiss sales tax/VAT but you may have to pay additional taxes and duties in the country of destination and customs fees. RÈGNE FILS may not be responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. please be advised that it is your responsibility to pay for these extra charges. this might delay the delivery.